What is UX Writing? Home insurance online quote example UX writing is the art of writing copy to aid the user experience. UX writing is a subset of user experience (UX) design. As such, UX writing aims to create copy that guides the user through an interface, helping them navigate the product and complete their…
UX Challenge Reminder Message Day 14: Set a Reminder Scenario: A user has enabled a to-do list app on their Smarthome Speaker so they can capture their daily tasks whenever they come to mind. Now that they have listed their options, they need to be prompted to set a reminder to actually get things done. …
UX Writing Challenge Failure Message/Catch All Day 13: Failure Message/Catch All Scenario: The user has said something that your bot doesn’t understand, bummer. Challenge: Write the message the bot sends to the user when it does not understand what they are trying to do, and attempt to get the conversation back on track. Requirements: 1-3 bot…
UX Challenge Subscribe Message Day 12: Subscribe Scenario: You’re a beverage company and you’ve just chatted with a user – it went great! Now that you’ve completed the experience, here’s a chance to ask them to subscribe to your messages for future promotions and news. Challenge: Create a message that asks the user to opt…
UX Writing Challenge Multimodal Login Day 11: Multimodal Login Scenario: A user would like to track their online orders using their smart home “Smart Speaker” hub, but they have not set up this feature yet. In order to track, they will need to log in to their account using the app on their phone, so…
UX Challenge Day 10: Start Command Day 10: Start Command Scenario: A user has a robot vacuum at home, and they hooked it up to their smart speaker so they can start cleaning their home with a simple command (how futuristic!) Challenge: Write the command the user says to their smart speaker to initiate the…
UX Challenge Personalized Recommendation Day 9: Personalized Recommendation Scenario: A user wants to order a bouquet from a flower delivery service Chatbot. They have the option of selecting a size and a theme for the order and will then be presented with 3 recommendations they can choose from. Challenge: Write the conversation that a user will…
UX Challenge Double Opt-in Day 8: Double Opt-in Scenario: You have a car wash business, and throughout the shop while customers wait for their car you have signage that prompts them to subscribe to text messages to receive coupons and access their membership number on their phone. They text “CARWASH” to your number to start…
UX Challenge Abandoned Cart Re-Engagement Day 7: Abandoned Cart Re-Engagement Scenario: A user was shopping at your online jewelry store and added multiple items to their cart, but hasn’t completed the purchase and it’s been 20 hours. They have opted-in to receive messages from your business, so you can send messages directly to them via…
UX Writing Challenge Turn Taking Chat Bot Day 6: Turn Taking Chat Bot Scenario: A user wants to rebook their airline flight, but before they do, we want to understand why they want to rebook, and when they want to fly. This will require more than one question, with the user replying to the question…
UX Writing Challenge Contextual Error Message Day 5: Contextual Error Message Scenario: A hotel chatbot is giving a user recommendations for places to stay based on a zip code they provide. This user typed in a 4-digit number instead of a valid, 5-digit zip code. Challenge: Write an error message to explain what happened and…
FACEBOOK ME UX Writing Challenge Human Handoff Day 4: Human Handoff Scenario: Your bot has failed, a lot. The user has grown frustrated so it’s time to hand things off to a human to recover. Challenge: Write the message that will hand off the user from the bot to a human agent. Requirements: 1 message 140 characters…
UX Writing Challenge Loyalty Points Chabot Message Day 3: Loyalty Points Chabot Message Scenario: A customer just checked their loyalty points online and it looks like they weren’t credited for their most recent transaction. They pop open the website’s chatbot which can help them solve this problem. Challenge: We need to get the user’s transaction number (found…
UX Writing Challenge Re-Engagement Message Day 2: Re-Engagement Message Scenario: A user has previously used a supermarket’s Messenger bot. This month, the supermarket is having a promotion and they want to send out alerts to all of their customers. Challenge: Write a promotional notification message for a returning user that alerts them of a new online ordering…
UX Writing Challenge Welcome Message Day 1: Welcome Message Scenario: A user is exploring nearby museum websites and opens a certain museum’s website chatbot widget. Challenge: Write the welcome message that appears when a user opens the chatbot. Requirements: Message: 140 character limit Button(s): 20 characters max (if needed) Helpful hints: Welcome the user, introduce the museum, explain…
I’m taking the Become a Better UX Writer in 15 Days Challenge A UX writer creates copy for apps, websites, and other digital products that help users navigate the product. UX writing is the microcopy for menus, definitions, buttons, labels, chatbots, and error messages, or the instructions to guide first-time users through a product. I…