UX Writing Challenge Turn Taking Chat Bot |
Day 6: Turn Taking Chat Bot |
Scenario: A user wants to rebook their airline flight, but before they do, we want to understand why they want to rebook, and when they want to fly. This will require more than one question, with the user replying to the question before moving on to the next one.Challenge: Write the messages the chatbot will say to collect this information from the user (why they want to rebook and when they want to fly), and also what the user will say in response.Requirements: Requirements: 2-3 chatbot messages, 2 user replies.Chatbot messages should be no longer than 200 characters each. If you choose to use buttons, 20 character limit on those. |
What we’re looking for: Let’s practice taking turns! Chatbots are meant to be conversational, afterall. Your solution could be an open-ended answer, or something that prompts the user to tap a button the chatbot makes available for them. |
Travel Bot:
“Hi. I’m the Travel Bot and can help you with your flight change. Why do you want to rebook?”
User:
I need to change the date and time from January 14, 2023, at 9am to a later flight.
Travel Bot:
What date and time are you looking to rebook?
User:
Is March 25, 2023, available?
Travel Bot:
There are 2 available flights on March 25, 2023. Do you want 10am? Or do you want 2pm?
User:
I would like to rebook to 10am.
Travel Bot:
Please confirm the rebooking to March 25, 2023, at 10am.
User:
Confirmed.
