UX Writing Challenge Loyalty Points Chabot Message
Day 3: Loyalty Points Chabot Message
Scenario: A customer just checked their loyalty points online and it looks like they weren’t credited for their most recent transaction. They pop open the website’s chatbot which can help them solve this problem.
Challenge: We need to get the user’s transaction number (found on their receipt) in order to credit the points to their account. Instruct them to send the information you need to help them out.
Helpful hints: remember, the user can upload media to the chat window, like photos.
Further reading: Designing Conversational Interactions
“I’m The Art Party Bot to help you with our loyalty program. Please type your [name] and choose from below, and I’ll be happy to assist you.”
[did not get credit]
“[Name], I can help you with [did not get credit] for your transaction in your account. Please provide your transaction [number] on your receipt.”
“Thanks for your transaction [number] on your receipt. The credit will be added to your account within 24 hours.”