UX Writing Challenge Failure Message/Catch All
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Day 13: Failure Message/Catch All
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Scenario: The user has said something that your bot doesn’t understand, bummer.
Challenge: Write the message the bot sends to the user when it does not understand what they are trying to do, and attempt to get the conversation back on track.
Requirements: 1-3 bot messages that should explain what has happened and attempt to get the user back into the experience. Each message is limited to 140 characters, and if you decide to use buttons, 5 maximum, 20 characters each.
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What we’re looking for: This happens from time to time, as we don’t always have enough rules, content, or intents to understand every input.
While sometimes you can offer up a contextual error message, in this scenario, there is not one. The bot is stumped!
It’s not enough to say “I don’t understand,” we must know what comes next.
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