Day 14: Set a Reminder

Scenario: A user has enabled a to-do list app on their Smarthome Speaker so they can capture their daily tasks whenever they come to mind. Now that they have listed their options, they need to be prompted to set a reminder to actually get things done. 

Challenge: Confirm to the user that you have captured their “to do” (maybe you can even restate it to them), and then ask when they would like to be reminded to complete it. 

Requirements: Two separate voice bot messages, each 10 seconds maximum (about 25 words, minus repeating what the user says if you choose to include).

Day 13: Failure Message/Catch All

Scenario: The user has said something that your bot doesn’t understand, bummer. 

Challenge: Write the message the bot sends to the user when it does not understand what they are trying to do, and attempt to get the conversation back on track.

Requirements: 1-3 bot messages that should explain what has happened and attempt to get the user back into the experience. Each message is limited to 140 characters, and if you decide to use buttons, 5 maximum, 20 characters each.

Day 12: Subscribe

Scenario: You’re a beverage company and you’ve just chatted with a user – it went great! Now that you’ve completed the experience, here’s a chance to ask them to subscribe to your messages for future promotions and news. 

Challenge: Create a message that asks the user to opt in for future communications from the brand.

Requirements: 1 message maximum, 200 character limit. Must be a question (most likely, a yes or no).

Day 11: Multimodal Login

Scenario: A user would like to track their online orders using their smart home “Smart Speaker” hub, but they have not set up this feature yet. In order to track, they will need to log in to their account using the app on their phone, so their speaker can access the information. 

Challenge: Write the dialog the “Smart Speaker” will say to the user instructing them to log in to their account on their phone in the app. In addition, write the confirmation message they will receive from the speaker once they are logged in. 

Requirements: Two separate voicebot messages, each 10 seconds maximum (about 25 words).

Day 10: Start Command

Scenario: A user has a robot vacuum at home, and they hooked it up to their smart speaker so they can start cleaning their home with a simple command (how futuristic!) 

Challenge: Write the command the user says to their smart speaker to initiate the robot cleaning schedule. Then, write the reply that the speaker says confirming that it understood.

Requirements: 1 user command (be sure to state the name of the speaker first), 3 seconds maximum (about 7 words). 1 voicebot reply, 10 seconds maximum (about 25 words).

Day 9: Personalized Recommendation

Scenario: A user wants to order a bouquet from a flower delivery service Chatbot. They have the option of selecting a size and a theme for the order and will then be presented with 3 recommendations they can choose from. 

Challenge: Write the conversation that a user will have with the bot, starting from the first question the bot will ask (skipping the “hello” part). Find out what size arrangement they want and what gift theme. You can have the user reply with buttons or open text. 

Requirements: Minimum 2 questions, 2 user responses. Reply confirmations/transition messages optional. Each message has a maximum of 140 characters, if you use buttons they are limited to 20 characters each.

Day 8: Double Opt-in

Scenario: You have a car wash business, and throughout the shop while customers wait for their car you have signage that prompts them to subscribe to text messages to receive coupons and access their membership number on their phone. They text “CARWASH” to your number to start a conversation. 

Challenge: Write the first message the user will see.

Requirements: 1 message, 160 character limit. Must include a reply prompt (eg: reply YES) and an unsubscribe. No images or links.

Day 7: Abandoned Cart Re-Engagement

Scenario: A user was shopping at your online jewelry store and added multiple items to their cart, but hasn’t completed the purchase and it’s been 20 hours. They have opted-in to receive messages from your business, so you can send messages directly to them via SMS. 

Challenge: Write an abandoned cart re-engagement message attempting to get the user back to your site to purchase their cart items. 

Requirements: 1 message, 200 character limit.

Day 6: Turn Taking Chat Bot

Scenario: A user wants to rebook their airline flight, but before they do, we want to understand why they want to rebook, and when they want to fly. This will require more than one question, with the user replying to the question before moving on to the next one. 

Challenge: Write the messages the chatbot will say to collect this information from the user (why they want to rebook and when they want to fly), and also what the user will say in response. 

Requirements: Requirements: 2-3 chatbot messages, 2 user replies. 

Chatbot messages should be no longer than 200 characters each. If you choose to use buttons, 20 character limit on those.

Day 5: Contextual Error Message

Scenario: A hotel chatbot is giving a user recommendations for places to stay based on a zip code they provide. This user typed in a 4-digit number instead of a valid, 5-digit zip code. 

Challenge: Write an error message to explain what happened and get them back on track. 

Requirements: 2 messages maximum, 140 character limit each

Scenario: A customer just checked their loyalty points online and it looks like they weren’t credited for their most recent transaction. They pop open the website’s chatbot which can help them solve this problem.

Challenge: We need to get the user’s transaction number (found on their receipt) in order to credit the points to their account. Instruct them to send the information you need to help them out.

Requirements:
3 messages maximum
200 character limit each

Helpful hints: remember, the user can upload media to the chat window, like photos.

Further reading: Designing Conversational Interactions

Scenario: A user has previously used a supermarket’s Messenger bot. This month, the supermarket is having a promotion and they want to send out alerts to all of their customers.

Helpful hints: write an action-oriented message with a sense of urgency and clear instructions. Here’s an article on the “do’s and don’ts of chatbot design” to help you along.

Day 1: Welcome Message

Scenario: A user is exploring nearby museum websites and opens a certain museum’s website chatbot widget.

Challenge: Write the welcome message that appears when a user opens the chatbot.

Requirements:
Message: 140 character limit
Button(s): 20 characters max (if needed)

Helpful hints: Welcome the user, introduce the museum, explain what the bot can do for them.

Stuck? It happens. Here’s a helpful article from discover.bot to help you along.